What a busy week - Part 2

I got alittle annoyed at that fact and phoned them. They said they would order one and send it to me...its been over a week now and I still havent gotten it. I tried fixing the computer by searching for solutions on the Internet for hours and hours. I found one thing that could help and tried it...it didnt work and now a second problem had shown itself. Sometimes when I tried to open "My computer" it wouldnt do it, instead it gave me an error message and gave me the options to "debug" or "close".

I called Mediamarkt again and told them that my computer was "erroring" and that I wanted to turn it in and get my money back so that I could buy a computer that worked that we could give to Emma (my girlfriends sister) on her graduation day. The guy in "support" was very understanding and said that if he could decide he would let me turn it in and give me my money back but he wasnt in charge so I had to talk to a salesman. I got redirected and spoke to "customer-service" and they tried to redirect me to an salesman but no salesman was reachable. But she took my number and told me that she would forward it to them for me. 5 min later she called and said that she spoken to a salesman and that it was just for me to go to the support with my computer and they would solve it. I thought that it would mean that I turn in computer and get money back, I mean, I had told them that the computer had to be done by thursday when she graduated. Next day

I make the one hour travell and go to the "support" and tell them how it is that I have a computer that doesnt work that I want to turn in and get my money back. His respons was "We dont take back "demoex" but we can turn in in for repairs for you". What was he saying? I had been given a promise that I could get my money back and no this supportguy says they dont give back money for "demoex" (store-shown-computers). The salesman that sold me the computer never told me about that rule. If I had known that I would never have bought the computer in the first place. And If I turn in the computer for repairs it would never have been done in time for the graduation and the people I spoke to in the phone knew that and i told this supportguy this to. He just keep on saying "Sorry but I cant help you, we dont take back demoex but we can repair it for you".

I got alittle upset here because I felt that I had been tricked. I tried to argue but with no result. When I told him that I had gotten a promise he asked from who and I told him so he went to the person that I had spoken to yesterday to ask her. He came back 20 min later and told me that I had never gotten a promise, even if she said "No problem, just get here and we will fix it". I mean, she and the salesman knew that turning it in for repairs was no option because it had to be done by thursday (this was tuesday) so why tell me that there would be no problems if they dont take back demoexes? To send a computer to be repaired would take minimum 2-3 weeks if not longer. So after about one hour arguing with this supportguy he finally tells me that it´s only salesman that can give back money for computers. Why couldnt he have said that from the beginning? I took my computer up to the salesdepartment.
To be continued...